Who we are?
Sun Tours is a premier travel agency founded in Jordan, with branches in Amman and Aqaba, and offices in Saudi Arabia, Egypt, and the United States. Born from a vision to create a leading agency that offers unique global experiences, Sun Tours delivers trips that cater to diverse preferences, all while upholding the highest professional standards.
Led by a new generation of energetic travel consultants, Sun Tours excels in curating, customizing, and planning exceptional travel experiences, drawing from their extensive knowledge and expertise in modern luxury travel.
About the job
We are looking for an experienced Senior Corporate Travel & Ticketing Specialist to join our team in a leading travel company in Egypt .
🎯 Key Responsibilities:
• Manage corporate travel bookings and client requests.
• Issue, reissue, and modify airline tickets.
• Prepare flight quotations and travel itineraries.
• Review fare conditions, penalties, baggage allowances, ticket validity, and applicable restrictions before issuing tickets.
• Handle hotel reservations, amendments, cancellations, and confirmations.
• Coordinate flights, hotels, and other travel arrangements for corporate clients.
• Liaise with airlines, hotels, suppliers, and corporate accounts.
• Provide professional and timely support to clients.
• Ensure all bookings are accurate and meet clients’ travel requirement
Quality Control & Operational Excellence
• Review ticketing transactions when required to ensure compliance with airline rules and company procedures.
• Identify recurring errors and recommend practical solutions to improve operational accuracy and efficiency.
• Ensure proper documentation and adherence to internal workflows and ticketing deadlines.
• Support the training and technical development of team members by sharing knowledge and assisting with complex cases when needed.
• Contribute to improving service quality, customer satisfaction, and the overall efficiency of corporate travel operations.
🔹 Requirements:
• Minimum 8 years of experience in travel consultancy and airline ticketing.
• Must be based in Egypt and available to work according to the company’s assigned working hours
• Strong knowledge of Amadeus , Galileo GDS and NDC platforms.
• Experience handling corporate accounts and business travel.
• Strong knowledge of airline fares, ticketing, re-issuance, refunds, cancellations, and changes.
• Experience in hotel bookings and accommodation arrangements.
• Good knowledge of hotel rates, availability, policies, and corporate hotel bookings.
• Excellent communication, coordination, and customer service skills.
• Ability to handle multiple bookings and urgent travel requests efficiently.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional attention to detail and the ability to work independently under pressure.